Privacy Policy

1. Information we collect

• SML Services does not use cookies, analytics, or tracking scripts on this website. We do not collect any personal data simply by your browsing this site.
• The only personal data we collect is what you voluntarily submit through the Libro de Reclamaciones (complaints book) form: your full name, address, email, phone number, and the details of your claim.

2. How we use your information

• Information submitted through the complaints book is used solely to review, process, and respond to your claim, as required by Peruvian consumer protection law.
• We do not use this information for marketing, and we do not add you to any mailing list.

3. Data sharing

• We do not sell or rent your personal data to third parties.
• Form submissions are processed through Netlify, our hosting and forms provider, which acts as a data processor on our behalf. Netlify's own privacy policy governs how it handles this data in transit and storage.

4. Data retention

We retain claim records for as long as necessary to resolve the claim and to comply with our legal record-keeping obligations, after which they are deleted.

5. Your rights

You may request access to, correction of, or deletion of any personal data you've submitted to us by contacting us using the details below.

6. WhatsApp communication

If you contact us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy and terms, in addition to this policy.

7. Changes to this policy

SML Services may update this privacy policy from time to time. Changes will be posted on this page along with the updated date.